Personal Information

Information or an opinion, regardless of its veracity and whether it is documented in a tangible format or not, pertains to an individual who can be identified or reasonably identifiable. The types of personal information we may collect about you include:

• Your name;

• Images of you;

• Your contact details, including email address, mailing address, street address and/or telephone number;

• Your age and/or date of birth;

• Your credit card or payment details (through our third-party payment processor);

• Your preferences and/or opinions;

• Information you choose to provide to us, including your health and fitness goals and progress information; and

• Information you provide to us through customer surveys.

Sensitive Information

Falling within the subset of personal information, sensitive information garners additional protective measures. It encompasses particulars about your racial or ethnic lineage, political viewpoints, religious commitments, memberships in trade unions or professional groups, philosophical beliefs, sexual orientation or conduct, criminal records, health specifics, or biometric data.

The kinds of sensitive information that we might accumulate pertaining to you encompass Health Information, including:

Specifics regarding your health conditions;

• History of past or existing injuries;

• Instances of illnesses and/or diseases;

• Disclosure of pregnancy status,

• Biometric Information: Weight, Height and Pulse.

The information you opt to share with us encompasses your health and fitness objectives, along with progress updates. Sensitive information also encompasses the following:

• Particulars about the products and services you have either obtained from us or inquired about, including our corresponding interactions.

• Information regarding your browser session and geographical location, device and network specifics, metrics related to page views and sessions, sources of acquisition, search queries, and/or browsing patterns.

• Details concerning your utilisation and access to our Services, which may involve the utilisation of Internet cookies, interactions with our online Services, the nature of your browser and operating system, as well as the domain name associated with your Internet service provider.

• Further personal information that you provide, either directly or indirectly, while utilising our Services, related applications, linked social media platforms, and/or accounts through which you grant us authorisation to gather data, as well as any additional personal details requested by us and/or permitted by you or a third party.

We will refrain from gathering sensitive information about you unless permitted by law and only after securing your consent.

We employ diverse methods for the collection of personal information, including:

Directly

• Gathering personal information that you directly submit to us. Instances include registering for an account, using the 'contact us' form on our website, seeking assistance through email or phone communication, or providing details during participation in a fitness class.

Indirect Collection

• There is also the possibility of personal information being collected indirectly, stemming from your interactions with us. This can occur when you engage with our website, communicate via email or phone, and make online inquiries. Moreover, if you choose to upload data regarding your health and fitness progress to your account, this, too, falls within the scope of indirect collection.

Gathering from Third Parties

• Our acquisition of personal information extends to third parties. This encompasses information like your website usage patterns from analytics and cookie providers, as well as details from marketing providers. Further insight into the utilisation of cookies can be found in the "Cookies" section below.

In terms of personal information, we may engage in the collection, retention, usage, and disclosure of said data for the following purposes:

• Facilitating your access and use of our Services, which involves providing you with a login;

• Facilitating the provisioning of our Services, ensuring you have access to The Feel Good Hood Pty Ltd facilities, the ability to schedule classes, and personalising classes to suit your needs;

• Granting you access to our associated applications and affiliated social media platforms;

• Establishing communication with you to discuss our Services;

• Employing internal records for administrative, invoicing, and billing functions;

• Utilising data for analytics, market research, and business growth aimed at refining and advancing our Services, associated applications, and connected social media platforms;

• Conducting promotions and competitions and providing additional advantages;

• Engaging in advertising and marketing activities, including forwarding promotional content about our products, services, and materials we believe might interest you;

• Fulfilling legal obligations and settling disputes if they arise;

• Assessing employment applications if you've applied to join our team; and;

• Abiding by legal mandates or permissions.

Our collection, retention, utilisation, and disclosure of sensitive information are exclusively undertaken for the subsequent objectives:

• Any intentions you provide consent for;

• The core rationale for its collection, which encompasses the facilitation of our Services, personalising our Classes where applicable, and referring you to relevant professionals like naturopaths;

• Supplementary purposes directly associated with the primary objective of collection, which includes sharing with the third parties mentioned below when essential for the delivery of our Services;

• In situations where we hold a reasonable belief that there exists a critical risk to you or another person's life, health, or safety, and securing consent isn't feasible, we may contact emergency services or liaise with your family, partner, or designated support person; and

• Compliance with legal mandates or permissions.

We retain the option to share personal information with the following:

Third-party service providers, with the aim of aiding them in delivering their services to us. This encompasses but is not limited to IT service providers, data storage experts, web-hosting and server providers, debt collectors, couriers, maintenance or troubleshooting entities, marketing or advertising professionals, advisors, and operators of payment systems;

• Our staff, contractors, and/or associated entities;

• Current or prospective agents and business associates; and

• Sponsors or organisers of any promotions or competitions we conduct.

We reserve the right to disclose personal information in the following scenarios:

• To any potential recipient of our business or assets (or any portion thereof) in case of transfer, or if such a transfer might be plausible under legitimate circumstances;

• To courts, tribunals, and regulatory entities in instances where you default on payment for goods or services provided by us;

• To courts, tribunals, regulatory bodies, and law enforcement personnel as mandated or sanctioned by law, relating to ongoing or potential legal proceedings, or for the purpose of asserting, exercising, or safeguarding our legal interests;

• To third parties responsible for data collection and processing, such as Google Analytics, or similar analytics entities. For insight into Google's data usage, please refer to www.google.com/policies/privacy/partners/ or any other URL as provided by Google;

• To other third parties as legally required or permitted, including situations involving subpoenas; and

• Overseas Data Disclosure: When sharing your personal information with the aforementioned third parties, it's possible that they might store, transfer, or access this information outside of Australia.

International Data Disclosure
We will exclusively share your personal information with nations possessing legal frameworks that offer protection similar to the Australian Privacy Principles. In cases where such protective laws aren't in place, we will undertake reasonable measures to ensure the security of your personal data in alignment with the Australian Privacy Principles.

Your Decision
Kindly review this Privacy Policy attentively. By providing personal information to us, you acknowledge that we will gather, retain, utilise, and reveal your personal data in accordance with this Privacy Policy.

The submission of personal information is voluntary, but abstaining from doing so might impact our ability to deliver our Services and your interaction with them.

Information from External Sources
Should we receive personal information concerning you from a third party, we will treat it in line with the provisions outlined in this Privacy Policy.

If you are a third party providing personal information about another individual, you confirm and assure us that you possess the individual's consent to share their personal data with us.

Choice of Anonymity
Whenever possible, we will offer you the opportunity to interact with us without revealing your identity, allowing you to use a pseudonym if desired.

Control and Unsubscribing
To express your objection to direct marketing processes, unsubscribe from our email list, or opt out of communications (including marketing content), please reach out to us through the contact details provided below. Alternatively, you can utilise the opt-out facilities integrated into the communication.

Accessing Your Information
You hold the right to request access to the personal information held by us regarding you. Note that there might be an administrative fee associated with providing this information. Be aware that, in certain circumstances, legal provisions could allow us to withhold access to your personal data.

Data Accuracy
If you believe that any of the information we possess about you is incorrect, outdated, incomplete, irrelevant, or misleading, kindly contact us using the provided details.

We will take reasonable measures to promptly rectify any inaccuracies, outdated content, incompleteness, irrelevance, or misleading aspects. It's important to note that, under specific situations, legal considerations might allow us to refrain from correcting your personal information.

Handling Complaints
If you have a complaint, kindly use the provided contact details to reach out to us. Provide us with comprehensive information about the nature of your complaint. We will conduct a prompt investigation into your concerns and respond in writing, outlining the findings of our investigation and the actions we intend to take to address your complaint. You also retain the option to engage with the relevant privacy authority.

contact@thefeelgoodhood.com

Ensuring Security and Storage
Our priority is to maintain the security of the personal information we gather. We've implemented appropriate physical, electronic, and managerial measures to prevent unauthorised access or disclosure. These measures are designed to protect personal information, ensuring its safety from misuse, interference, loss, unauthorised access, modification, and disclosure.

Despite our security efforts, we can't assure the security of information transmitted to or from us over the Internet. The transmission and exchange of information online are undertaken at your own risk.

Occasionally, we may employ cookies within our online Services. Cookies are text files stored in your browser to remember your preferences. They don't directly disclose your email or other personally identifiable details. Nevertheless, they recognise you upon revisiting our online Services and enable third parties like Google and Facebook to display our ads in your social media and online feeds through retargeting campaigns.

If you choose to provide personal information to our Online Services, it might be associated with the data stored in the cookie.

You have the option to block cookies by activating the corresponding setting in your browser, which permits you to reject all or some cookies. However, should you opt to block all cookies (including essential ones) using your browser settings, it's possible that you might encounter limitations in accessing certain parts of our online Services.

Links to External Sites
Our Services may contain hyperlinks to other websites. Please note that we lack control over these sites and cannot assume responsibility for safeguarding or preserving the personal information you provide while visiting them. These external websites operate independently and are not governed by this Privacy Policy.

We retain the right to modify this Privacy Policy at any time and at our discretion. Any amendments will be made public by publishing the updated Privacy Policy on our website.

We encourage you to periodically visit our website to stay informed about the latest version of our Privacy Policy.

For inquiries or notifications, please email us at contact@thefeelgoodhood.com